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Overview

Is your company under appreciated? Are you? Do customers overlook the great work your company does? Then, the Paradox of Excellence concept is for you. 

Over the last 20 years, many organizations have implemented continuous improvement and customer intimacy initiatives in a quest for sustained market leadership - to become organizations of lasting value. However, during the same time, customer loyalty has plunged to all-time lows and shareholder value has become more volatile than at any other time in history. Companies who have successfully implemented these improvement initiatives are not getting the expected value from them, but instead become more invisible because of them. It's a paradox, what we call the Paradox of Excellence(tm)

This concept is for anyone or any organization striving not only to be of value, but also to be valued - in any aspect of his or her profession or personal life.

Who benefits

The Paradox of Excellence concept is about being valued and valuing others. We all can benefit from this concept. Fresh Perspectives has structured the concept around seven audiences with similar needs:

Buyers of goods and services
Sellers of goods and services
Intermediaries (both buyers and sellers)
Leaders and managers (buyers of HR services)
Employees (sellers of HR services)
Educators
Investors

Key offerings

Many tools are available for you to get the most out of the Paradox of Excellence concept. They include the following:

Books. The Paradox of Excellence is a business book written in story form to illustrate how one company overcomes the Paradox. This book will be released in the spring. In addition, a workbook is also under development. (more)

Talks. Co-authors, Dave Mosby and Michael Weissman provide entertaining and informative talks lasting from 15 minutes to one hour to reveal the Paradox of Excellence concept and provide practical remedies. These talks are particularly well suited for groups with participants from many organizations. (more)

Seminars. Fresh Perspectives Principals provide comprehensive, entertaining and informative seminars lasting half or full days. These seminars describe in detail the concept, the symptoms, the underlying causes, the contributing factors and key ways to overcome and address the Paradox of Excellence. Through interactive exercises and discussions, you will be energized and equipped to fight the Paradox of Excellence and increase your value. These seminars are designed for participants from many organizations. (more)

Workshops. Fresh Perspectives Principals provide focused, entertaining and relevant workshops lasting one or more days. These workshops describe in detail the concept, the symptoms, the underlying causes, the contributing factors and key ways to overcome and address the Paradox of Excellence. Through client-specific exercises and discussions, you will be energized and equipped to fight the Paradox of Excellence and increase your organization's value. These workshops are designed for participants from a single workgroup or organization. (more)

Facilitations. Fresh Perspectives Principals provide rigorous, productive, and actionable facilitation of the Paradox of Excellence concept for organizations. These single or multiple day sessions dig deeply into the concept and help organizations uncover their specific Paradox of Excellence issues, root causes, contributing factors and remedies. Through interactive exercises and discussions, you will leave equipped with a practical roadmap to address the Paradox of Excellence in your organization. (more)

Consulting. Consulting. Fresh Perspectives Principals provide innovative new strategies for organizations based around the Paradox of Excellence concept. These strategies revolve around the Continuous Visibility Wheel concept outlined in the book. Strategy development is for organizations requiring expertise at uncovering expectations, identifying distinguishing value, and building visibility systems that match both company and customer requirements. These engagements can last from days to months, depending on the complexity of the strategies and implementations the situation dictates. (more)

Resources

Fresh Perspectives has created a series of resources for you to better understand and use the Paradox of Excellence. These resources include:

White papers
Interviews
Articles
Blog

To access these resources, you will need to become a Paradox of Excellence member. These resources are continuously updated. Membership is included with the purchase of seminars, workshops, facilitations and consulting engagements. For a limited time only, you can join for FREE. Click here to register and gain access to the resources section.

 

news & views

Executives agree
The Paradox of Excellence
is a "must read"!

Garry Betty, CEO, Earthlink
"A must read for every business leader."
Bill Glavin, 
retired Vice-Chairman, Xerox
 
"A must read  . . ."
Ron Okamoto, VP Apple
"Definitely worth reading  . . ."
Paul Witkay, Founder, Alliance of CEOs
"An important book  . . ."
Jackie Meyer, Marketing Director, Qualcomm
"A must read"
more views . . .
more news . . .

     

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